Orabank Togo, a subsidiary of the Oragroup banking group, has launched KEAZ, its new digital services offer for retail, corporate and institutional customers. The KEAZ platform, which will be accessible to as many people as possible through Orabank Togo's sub-agents, aims to provide its users with a simple and user-friendly experience with consistent information across all channels ("omnichannel" solution). The customer will be able to start a transaction from a mobile-phone and complete it at an ATM, on internet or through a sub-agent.
KEAZ users will also be able to initiate almost all their transactions securely with an internet connection from their phone, tablet or computer, and also through the mobile application MY KEAZ, which can be downloaded from Google Play and App Store. The platform will have the specificity of giving customers without regular Internet access or even a smartphone the opportunity to execute their basic transactions using a USSD code available from mobile phone operators.
The platform will provide the following products: Internet Banking for individuals, Internet Banking for businesses, Internet Banking for sub-agents, Mobile Banking / Wallet (Apple/Android and USSD) and multifunction ATM (allowing cash deposits, card-free withdrawals, account details and customer information). Several other services such as payment of water and electricity bills, person-to-person payments, the electronic wallet (eVoucher) allowing card-free withdrawals at ATMs or money transfer services are available on the KEAZ platform.
Mr. Ferdinand Ngon-Kemoum, CEO of Oragroup, said: "This is a strategic step we are taking today with the launch of this very complete digital offer, perfectly adapted to the needs of our customers and this in all segments. We are delighted to offer this new service to our customers, today in Togo and tomorrow in our host countries to stay ahead of the markets where we operate.”
Mr. Guy Awona, CEO of Orabank Togo, added: "With KEAZ, Orabank has planned to launch a wide range of digital products. This will involve not only equipping mobile phone users with digital products but also making banking services accessible and available to all segments of the population by developing a genuine local relationship through an ambitious commercial approach.”