Glo Xchange agents begin operations
Globacom has announced its readiness to roll out the first set of market-ready agents for its mobile money service, Glo Xchange.
This new development follows the launch last year of Glo Xchange, which is Nigeria’s first mobile money super-agent network in the country. It was followed by a training for thousands of the agents in over 30 states in the country.
The company said in a statement in Lagos that no fewer than 10,000 proficient Glo Xchange agents would be added to its super-agency network in the next 12 months to deliver the much-expected mobile money revolution in Nigeria.
The Glo Xchange Agents, Globacom explained, would operate from designated mobile money outlets, such as kiosks, shops, pharmacies, supermarkets and mega stores in strategic locations.
These outlets will complement the over 160 Gloworld and Glozone shops, which are offering Glo Xchange services to customers along with branches of all Globacom’s mobile money partners, such as First Bank, Ecobank, Stanbic IBTC Bank and Zenith Bank.
Head, Mobile Money Financial Business in Globacom, Mr. Esaie Diei, said Glo Xchange was introduced to speed up financial inclusion in the country. It added that this will take cashless transactions and e-payments to the grassroots. With mobile money, he said the mobile phone users could make payments, do transfers, buy airtime, pay bills for example Dstv, GoTV, PHCN etc, pay expressway tolls and conduct any such financial transactions without cash exchange, but through the mobile phone.
Diei said the company has also in-built innovative features to enhance security, convenience and effectiveness of the operations.First, the service comes with a dedicated toll-free Agent-Care short number 33003 for quick assistance to Glo Xchange Agents.
Secondly, a dedicated USSD Short Code, *800#, has been introduced to allow Glo Xchange Agents to access the mobile money services of any Mobile Money Operator (MMO). There is also an application to inform the end-user of the nearest Glo Xchange Agent location.
“The customer can have more information by dialling the USSD Short Code *800# free of charge,” Diei added.
He said robust communication campaign, including TV commercials, TVCs, Radio and market storms nationwide will be part of the activities to create awareness about mobile money services, and educate millions of mobile phone users on the benefits of mobile money service. All businesses which would join the Glo Xchange Network will get the reward of being the pioneer for the mobile money revolution in Nigeria added.