First National Bank (FNB) Cellphone Banking hit record levels during the festive season, with R1 billion worth of banking conducted in 10 million transactions. This exceeded the previous year’s Cellphone Banking use by more than 100%.
“Cellphone Banking has truly come of age in South Africa and is now becoming the preferred choice of banking. The high adoption rates we’ve experienced show that it’s a trusted and convenient channel for customers to perform a wide range of transactions from checking balances to buying prepaid airtime and LOTTO tickets or paying bills,” says Len Pienaar, CEO of FNB mCommerce.
In November 2009 FNB introduced Send Money – a solution allowing FNB customers to instantly transfer money to anyone with a South African cellphone number. The value of transactions on Send Money reached R6 million in December alone.
The purchases of LOTTO tickets are also popular, with more than 150 000 tickets sold in December. FNB is still the only bank offering this service on its Cellphone Banking channel, it is also available through FNB Internet Banking and FNB ATMs
“Although we have seen our growth primarily coming from our mainstream customers during 2009, December has seen a strong usage from our traditional and more affluent customers. This is typical for December as these customers are away from home and work and don’t have access to their traditional banking channels. Cellphone Banking then becomes the preferred alternative,” concludes Pienaar.
FNB Cellphone Banking had a bumper festive season
FNB appoints new leadership for Cellphone Banking
18 January 2010; Johannesburg, South Africa – First National Bank (FNB) is gearing up its mCommerce management team with the appointment of two senior managers to oversee the tremendous growth that is currently being experienced in this sector.
‘We are proud of the fact that in 2005 we launched Cellphone Banking in South Africa and we are equally proud that after five years of launching Cellphone Banking we are doubling our management capacity in this area with the appointment of Yolande van Wyk as CEO of Smart Services and Ravesh Ramlakan as CEO of Cellphone Banking Services,” said Liné Wiid, CEO of FNB Smart Solutions.
Prior to her appointment, Yolande van Wyk was Head of Expansion in the mCommerce business unit falling under FNB Smart Solutions. She was responsible for the management and implementation of solutions such as Cellphone Banking, Prepaid Products and SMS Notifications within FNB and FirstRand subsidiaries. In her new role as CEO of Smart Services she will be responsible for all eMoney initiatives, FNB Cell Pay Point – FNB’s innovative online mobile payment gateway – as well as Send Money, a revolutionary new product that allows FNB customers to send money to anyone with a South African cellphone.
Ravesh Ramlakan joined FNB in 2006 as Head of Transact Solutions and was later promoted to Chief Commercial Officer responsible for the business areas within mCommerce. In his new role as CEO of Cellphone Banking Services he will be responsible for all Cellphone Banking, Transact and Messaging for South Africa and the African Subsidiaries.
“The new management team will build on the excellent work done by our outgoing CEO of mCommerce, Len Pienaar, who has taken our Cellphone Banking levels to record heights,” said Wiid. “The key challenge, which we are confident our new CEOs will overcome, is to maintain our excellent service levels whilst keeping our existing track with a heady pace of growth,” she adds.
Len Pienaar, who has been CEO for mCommerce for five years and who will be handing over to Ravesh and Yolande at the end of January 2010 comments, “It has been a great opportunity and incredibly rewarding in my five year tenure as CEO to see the rate of growth and the impact that FNB Cellphone Banking has had on people who have previously been unable to access banking solutions.”
“Importantly I am proud to handover a growing and successful business to a young and dynamic duo who share the same vision of developing solutions that will make banking more affordable and accessible to our customers. I am confident that they will ensure that FNB continues to grow its market share,” says Pienaar.
Len Pienaar will be joining international messaging company – Clickatell, in Cape Town.
End
Notes to Editor:
• FNB currently has over 1 million active Cellphone Banking customers
• FNB Cellphone Banking customers performed more than 56 million transactions to the value of over R7,2 billion in the last 12 months
• FNB is the first bank to offer LOTTO via Cellphone Banking in July 2009.
• Following the success of Cellphone Banking in South Africa, FNB rolled out Cellphone Banking services to its operations in Zambia in 2009, and now offers one or more Cellphone Banking services in Namibia, Botswana, Lesotho, Swaziland and Zambia.
• FNB’s success with Cellphone Banking received industry recognition during 2009 in the Celent Model Bank annual best practices review for Mobile Banking.
Profile – Yolande van Wyk:
• Yolande is a qualified Industrial Engineer.
• She has recently completed her Masters in Business Administration at UCT Graduate School of Business and sites being an inventor on 2 registered patents as one of the achievements.
• Yolande began her career as a consultant at Icon Corporation and Accenture Consulting before joining Leaf Wireless as an Analyst, and moved through ranks to become a Project Office Manager.
• In 2004 she joined FNB as Head of Product Development and has been part of the bank ever since.
• Yolande is a dynamic individual who has worked in various interesting markets such as Nigeria and India. She is a regular speaker at innovation and banking conferences including the GSMA Mobile Money Summit in Egypt. She was also invited to present at the World Bank Round Table and the World Economic Forum’s Mobile Finance initiative and has become a leading thinker on mobile technologies and mobile banking.
• Yolande has been described as a fun, loving and caring individual. An avid Mountain Biker and adrenalin junkie, she is also smitten with her horse and is a keen show-jumper in her spare time.
Profile – Ravesh Ramlakan:
• Ravesh is an MBA graduate.
• He is a qualified Engineer with a BSc Electrical. He also qualified with a MSc in Electrical Engineering.
• He began his career path at Telkom in 1996 in Technology and Strategy.
• At Telkom he was responsible for strategy implementation, system specification and design, conformance testing and integration within the life cycle of technologies.
• The young and refreshingly innovative Ravesh then moved to Vodacom Products/Commercial Business as a Manager of Carrier Business where he was mandated to negotiate commercial agreements to reduce capital and operational expenditure and improve revenue generation.
• In 2006 he joined FNB as Head of Transact Solutions and was later promoted to the position of Chief Commercial Officer where his portfolio included managing the business areas.
For more information, contact:
Busi Mngomezulu
FNB Corporate Communications
Tel: + 27 (0) 11 371 9124
Mobile: +27 (0) 84 768 0315
Email: BMngomezulu@fnb.co.za
African PE firm ADC backs Zimbabwean bank in $6m deal
A group of investors led by ADC African Development Corporation, an Africa-focused private equity firm, has acquired the majority shareholding in Premier Finance Group. The Zimbabwean banking company was sold for around $6m.
With this transaction, ADC will hold a 45 per cent stake in Premier. KMQ Enterprises, a Mauritius domiciled company, will own a further nine per cent shareholding. Of the remaining shares, 28 per cent is held by a local consortium, and the balance of 18 per cent is held by other local investors and an employee share trust.
This investment is aligned with ADC’s focus on the financial services sector in Africa. The private equity firm has already invested in Banco Nacional de Guinea Ecuatorial (BANGE), a commercial bank in Equatorial Guinea; SIMTEL, a payment and mobile-banking provider in Rwanda and IVERI, a banking-application specialised software company in South Africa.
ADC CEO Dirk Harbecke said, “ADC’s investment demonstrates our confidence in our local partners, the future of Premier and the prospects offered by the Zimbabwe economy in general. We would not have made this investment if we did not believe in the opportunity that exists to build Premier into a significant player within the growing local market.”
ADC is a pan-African private equity firm investing in the financial services sector, and which was founded and controlled by the Altira Group, a German asset manager with $1bn under management.
2009 marked a watershed for FNB Cellphone Banking!

Cellphone Banking customers performed more than 56 million transactions to the value of over R7,2 billion in the last 12 months, indicating that the cellphone has come of age as a transactional channel.
“Cellphone Banking has truly come of age in SA and now more widely used than PC based banking. The high adoption rates we’ve experienced show that it’s a trusted and convenient channel for customers to perform a wide range of transactions from checking account balances to buying prepaid airtime or paying a beneficiary,” says Len Pienaar, CEO of First National Bank (FNB) mCommerce.
The ability to purchase prepaid data and SMS bundles purchases directly from a FNB account using Cellphone Banking has also been a hit with customers. FNB Cellphone Banking users have also taken to purchasing LOTTO tickets since the service was made available in July 2009, with the first LOTTO millionaire on Cellphone Banking in September 2009 hitting the jackpot to the tune of R2 million.
November 2009 marked the 20th consecutive month that monthly transaction volume growth on FNB Cellphone Banking exceeded 100% year-on-year. That month, monthly transaction volumes grew by 147% year-on-year.
The Bank also continued to innovate, adding a range of new Cellphone Banking services and offerings to its portfolio, including eBucks on Cellphone Banking– introduced in August 2009, to offer eBucks clients a cellphone channel through which they can spend their eBucks on buying prepaid airtime, Telkom airtime, Globel international airtime, Vodacom SMS and Data Bundles, MXit Moola, prepaid electricity for Eskom and selected municipalities. Furthermore, the bank introduced Send Money – an instant solution for FNB customers to transfer money to anyone with a South African cellphone number.
Following the success of Cellphone Banking in South Africa, FNB rolled out Cellphone Banking services to its operations in Zambia in 2009, and now offers one or more Cellphone Banking services in Namibia, Botswana, Lesotho, Swaziland and Zambia. Further to the innovative offering of Cellphone Banking, the bank expanded its cross-border prepaid airtime top-up service to include Lesotho in addition to its Namibian offering.
FNB’s success with Cellphone Banking received industry recognition during 2009 in the Celent Model Bank annual best practices review for Mobile Banking. In addition, Len Pienaar was nominated as one of the three finalists in the Visionary CIO 2009 awards presented by the Computer Society of SA (CSSA), ITWeb, the Gordon Institute of Business Science and Gartner Africa.
Moving into 2010, FNB has many new developments in the pipeline. These developments not only will enhance the lives of cellphone banking customers, but will allow new and exciting options and solutions to be a part of their daily lifestyle as well as establishing cellphone banking as part of mainstream banking.
Cell phone banking co-operative creates opportunities where they are needed
The founders of Take it Eezi, a company that provides community service payphones and sells airtime and electricity through a network of over 40 000 home shops, has expanded into co-operative banking.
Known as Flash Mobile Cash this new banking platform enables South Africa’s army of home shop owners to act as a bank for themselves and their families.
Flash is not the next Capitec or African Bank. It is not a new generation Mzanzi account or M-pesa. Flash gives the home shop owner the tools to be the bank for his family and friends within the co-operative structure.
That’s because it is enabling communities of people to withdraw; deposit; or borrow small amounts of cash right where they are, in the heart of the township.
“Our purpose is to improve the financial positions of the home shops and their families,” says Charlie George, Flash Co-operative Chairman and township resident. “It’s time for community to build community.”
Transactions are tracked and recorded using cellular infrastructure. The shopkeeper, as the banker, transacts using a GSM-enabled device supplied by Sharedphone that looks like a regular telephone. She/he can dispense cash (using the shop float for funds); take deposits; and provide savings and loans.
Co-operative banking members need to SIM swap to a specifically designed SIM starter pack which enables their savings and transaction accounts. Non-members can collect cash at any home shop using a reference number. Members can keep their phone numbers. With this in place they can transact using their pay-as-you-go cell phones.
“The beauty of the new offering is that these home stores are situated in parts of the country where there is little or no banking infrastructure; where access to goods is expensive; and job opportunities don’t exist,” says Peter Berry, Flash Co-founder and a Director of Take it Eezi.
A pilot project, launched on the Cape flats in August, has seen Flash sign up and install more than 700 Sharedphone ATMs, to service the home shop families in that area. “In September about R2.7-million was transacted – in the form of deposits; withdrawals; transfers; and savings. Every street in the townships and rural areas should have a Sharedphone ATM. We intend to rollout 15 000 new home shops with our current stock, and 100 000 by this time next year,” says Berry.
Flash is registered with the Savings and Credit Co-operative League of SA (SACCOL). “Our role is to represent the co-operatives, to provide them with developmental services and to regulate them,” says Musa Mbingo, General Manager of SACCOL. “We ensure that the co-operative is owned by the people themselves. We help them to comply with the necessary legislation, such as the Co-Operative Banks Act.”
The Co-operative Banks Act attempts to bridge the divide between the ‘banked’ and the ‘un-banked’ by providing a sound legislative framework within which co-operative banks can provide financial services to their members. While Co-operative Banks have to comply with certain prudential requirements, these prudential requirements are less stringent than those imposed on banking institutions registered in terms of the Banks Act, 1990, according to a note released by attorneys Cliffe Dekker Hofmeyr.
“We ensure that members’ funds are safe,” says Mbingo. “For instance we ensure that rules are adhered to that see that one member cannot just withdraw all the funds. “Co-operative banks like Flash have an important role to play. For instance Flash members are small home shop keepers and their families. By running a co-operative bank the home shop keeper is able to borrow from the community to buy new stock – cash flow is a problem for these small shops and limits their ability to grow.”
The business model is innovative. Flash Mobile Cash provides the infrastructure at no charge to the co-operative. Instead it expects to benefit as wealth in the townships grows and more people buy electricity and airtime. Money transfer between Flash users is free.
The home shop owner can earn a transactional fee from her banking services. “It’s her bank, to support her family and other home shop family members,” says Berry. She also earns a commission each time a member recharges their airtime or electricity on the Flash SIM cards she sells, or on money transfers she facilitates. Because residents can do their banking and buy airtime and electricity all in one place, her shop volumes are likely to increase.
The overheads incurred in running this co-operative banking scheme are low, which means the co-operative can afford better rates on savings and loans. At the end of the year profits of the co-operative from the community’s savings and loans are paid back to the home shop owners and their families who are the members.
Flash may be pioneering a different banking model in South Africa. But in many ways it brings back to communities an old fashioned quality: “The common bond, or the relationship between the community members, is crucial,” says George. “It is the corner-stone of co-operative banking.”
Press Release : SYBASE 365 AND MOBIKASH AFRIKA LAUNCH FIRST INTRA-REGION MOBILE COMMERCE SOLUTION

Enabling mCommerce Between Enterprises, Government and Public Utilities
And Africa’s Under-Serviced Communities
CAPE TOWN, South Africa – November 11, 2009 – AfricaCom – Sybase 365, a subsidiary of Sybase, Inc. (NYSE: SY), the global leader in mobile messaging and mobile commerce, today announced its partnership with MobiKash Afrika, an independent Kenyan mobile commerce services provider, to deliver the first intra-region, mobile network and bank agnostic, mobile commerce solution for East and Southern Africa.
The companies will deliver mCommerce solutions to increase the current level of financial inclusion of the unbanked and semi-banked, via a greatly simplified registration process for opening mobile wallets, as well as rapid bank account opening processes. An individual’s accessibility to financial institutions – whether banks, micro-finance institutions (MFIs) or savings and credit cooperatives (SACCOs) – is significantly increased while offering tailored financial products beyond the now mainstream person-to-person mobile money transfer services found in Africa. The mCommerce services are designed for major enterprises, small, medium and micro enterprises (SMMEs), cooperatives, insurance, medical and pension schemes, schools, disbursement channels, government agencies and international remittance channels.
“Integrating financial institutions and other stakeholders into a single mobile commerce platform makes it a great deal easier for individuals, governments and businesses to manage finances. The ultimate goal is to also make it effortless for people to progress towards opening a fully integrated bank account,” said Duncan Otieno, CEO of MobiKash Afrika. “As the most comprehensive of its type in the world, the Sybase 365 Mobiliser platform has the track record and robust functionality required to ensure the project’s success.”
The initial deployment is being piloted this year in Kenya with a combination of banks, MFIs and bill issuers utilizing USSD as the mobile communication channel. In parallel, the MobiKash business model is being established in various other COMESA (Common Market for Eastern and Southern Africa) territories where several project contracts have already been signed and deployment work has commenced.
“The MobiKash project represents a significant step forward in delivering the necessary integrated infrastructure required to ensure that the unbanked can now move towards seamless transactions via an exceptionally advanced mCommerce portal service,” said Matthew Talbot, vice president, mCommerce, Sybase 365. “With many similar projects already being deployed by Sybase 365, the African continent will eventually become an integrated single mCommerce ecosystem using a common architecture and product set.”
For more information about mobile commerce services, visit Sybase 365 at:
AfricaCom, November 11-12, 2009, Cape Town, South Africa. Stand # B13A
####
About MobiKash Afrika
MobiKash is an independent mobile commerce and payment ecosystem. MobiKash Afrika Limited is sponsored by Mobicom Africa Limited, the holding company with its Headquarters in Nairobi, Kenya. MobiKash Kenya is backed by a consortium of Kenyan financial and business professionals. MobiKash Afrika Limited was incorporated in 2008 as a vehicle to commercialise the MobiKash concept in the continent. MobiKash is currently deploying the Sybase 365 platform under the brand name MobiKashTM in Eastern and Southern Africa, Kenya being the pilot country. www.mobikashafrika.com/
About Sybase 365
Sybase 365, a subsidiary of Sybase, Inc. (NYSE: SY), is the global leader in enabling mobile information services for mobile operators, financial institutions and enterprises. We provide our customers with the widest offering in SMS, MMS and GRX interoperability, end-to-end mobile commerce solutions, innovative text messaging, mobile marketing and content delivery services. Sybase 365 processes more than one billion messages per day, reaching 800 operators and 3.4 billion subscribers around the world. For more information, visit: www.sybase.com/365. Read Sybase blogs: http://blogs.sybase.com.
Sybase and Sybase 365 are trademarks or registered trademarks of Sybase, Inc. All other company and product names mentioned may be trademarks of the respective companies with which they are associated. ® indicates registration in the United States.
Forward-Looking Statements
Certain statements in this release concerning Sybase, Inc. new and expanded business relationships and products are forward-looking and involve a number of uncertainties and risks. Factors that could cause actual events or results to differ materially from those suggested by these forward-looking statements include, but are not limited to, the performance of the global economy and growth in software industry sales; market acceptance of the company’s products and services; customer and industry analyst perception of the company and its technology vision and future prospects; the success of certain business combinations engaged in by the company or by competitors; political unrest or acts of war; possible disruptive effects of organizational or personnel changes; and other factors described in Sybase, Inc.’s reports filed with the U.S. Securities and Exchange Commission, including its annual report on Form 10-K for the year ended December 31, 2008.
Contacts:
Tshepo Sefotlhelo
Vuma Reputation Management
tshepo@vumacom.co.za
+2784 404 1548
Rhona Thauvette
Sybase 365
rhona.thauvette@sybase.com
+33 1 53 05 29 10
Press Release : FNB makes SENDING MONEY to family and friends easy

05 November, Johannesburg, South Africa – FNB eMoney Product House CEO, Yolande van Wyk today announced the launch of Send Money – an instant solution for FNB customers to transfer money to anyone with a South African cellphone.
According to FinScope, 3.8 million people send money to family and friends living within South Africa annually. Most family members to
whom money is sent receives it in cash. Now FNB customers can send money instantly to anyone who has a South African cellphone. The receiver does not need to have a bank card or a bank account to access the money sent to them, they simply withdraw their money from one of the 4,300 FNB ATMs across the country.
FNB’s Send Money offers money-senders an instant and secure money transfer service, as well as offering receivers various electronic
transaction options, says van Wyk.
The receiver gets an automated SMS telling them how much money has been sent and instructing them how to get the money. The receiver can then request a temporary ATM PIN to withdraw the money at service FNB ATMs without the need of a bank card.
Prior to the launch of Send Money, we conducted research on the challenges being faced by consumers when sending money. Some of the concerns were about whether the money would get to its destination,how long it would take to get there and the costs associated with sending money, says van Wyk.
These concerns derive from the fact that money sent is for basic needs such as food and groceries.
FNB customers can send money instantly, at any time of the day or even at night, without having to wait for the branches to open the
next day. We are providing our customers with a secure way to send money to loved ones when they need it. It is also simple to use,? says van Wyk.
There are no bank charges to withdraw at ATMs so receivers will get all of the money sent to them. Withdrawals can be made in full, or receivers may choose to withdraw part of the money and keep the rest in a Wallet for future use.
In addition, receivers will have access to other services with the money in the Wallet. They can buy prepaid airtime for themselves or
someone else, send money on to someone else, check their balances and shop online using Cell Pay Point, a service that allows the receiver to pay for online shopping using their cellphone. FNB has put in place a number of consumer education initiatives to ensure a better understanding of the sending and receiving process.
Part of the attraction to the payment service is that it makes use of the cellphone. This device, which is being used by millions of South
Africans, is closing the distance between sender and receiver. Through the use of the cellphone we are bringing innovative payment services to consumers from all walks of life.
With Send Money and other innovations from FNB, we are committing to bridging the gap between the banked and unbanked. Through the use of innovative technologies we believe that we`ll be able to significantly change the way people manage their money, says Len Pienaar, FNB mCommerce CEO. To access their money, the receiver will need to dial *120*277# from their cellphone and follow the instructions on the easy-to-use menu.
Receivers who do not have airtime to request their temporary ATM PIN can make use of a free number *130*277# which, when dialed from their cellphone, will enable them to buy airtime with the money received.
From 22 November 2009 until 15 May 2010 there will be no charges to send money, and receivers will be able to check their balances and send money on to someone else free of charges.
For more information contact:
Ntokozo Ndlovu
Vuma Reputaiton Management
Contact: + 27 (0) 82 501 3811
Email: ntokozo@vumacom.co.za
Steve Higgins
FNB Corporate Communications
Contact: +27 (0) 11 371 7854
Email: shiggins@fnb.co.za
Central Bank to Watch MTN’s ‘Mobile Money’ Closely

Alex Ngarambe
Kigali — The National Bank of Rwanda (NBR) will regulate the new mobile money transfer system that will soon be introduced by MTN Rwanda, the central bank Governor said.
François Kanimba said MTN has approached the Central Bank and that the bank has issued the company a license of operation after satisfying the criteria.
“It is important that this system be regulated because it is for the public interest and there is need to safeguard public interest,” explained Kanimba.
The new system will be regulated through the laws governing the payment service providers and the payment system laws.
However, the timeframe in which this will start operations is not yet known as the company is still working on the project which is expected to commence in the near future.
The new service will help MTN subscribers transfer money from one person to another.
The service comes as a relief to millions of Rwandans who have either had to endure high money transfer charges imposed by either banks, or money transfer institutions like Western Union, Money gram.
It is meant to extend affordable, accessible and user friendly money transfer services to millions of the un-banked population in the county.
The same service is being offered by MTN Uganda and other regional telecom companies including Kenya’s Safaricom and Zain.
The system can help transfer money locally and internationally provided it’s from an MTN to MTN network.
Official at MTN say that the system is convenient, secure and affordable way for MTN subscribers to send money, buy airtime and pay bills using their cell phones.
Whether users have an existing bank account or not, they can register for MTN Mobile Money as long as they are MTN subscribers.
Those who do not have MTN SIM cards or even a phone can still receive money from MTN Mobile Money users and send money through a network of agents in their country.
Media Release: Cellphone Banking drives mobile data growth

12 October 2009, Johannesburg, South Africa: Mobile network operators in South Africa have seen a significant evolution and growth in mobile data usage over the past two years driven primarily by services such as mobile Internet and other multimedia services.
In recognition of this demand, First National Bank (FNB) now allows customers to conveniently purchase prepaid data and SMS bundles directly from their bank accounts using Cellphone Banking, Online Banking or selected FNB ATMs. This gives customers convenient access to these products 24 hours a day, seven days a week, even on public holidays and with the bundles loaded automatically to a cellphone account.
FNB is the first financial institution to offer a mobile network operator’s data and SMS bundles through its electronic distribution network and plans to enhance this offering by adding other operator’s bundles in the near future.
Since the launch of this product in 2007, it has proven to be very popular with customers and has in the last 12 months shown over 400% year-on-year sales growth.
A report published by Pyramid Research says that mobile data will account for 29 percent of the global mobile service revenue in 2012, up from 19 percent in 2007. Clearly, the mobile data opportunity is soaring: the 2007 mobile data revenue was more than double what it was in 2004.
“The soaring growth of bundles through our channels illustrates FNB’s role as an innovative driver of the industry growth on a whole”, says Len Pienaar, the CEO of MCommerce.
For more information contact:
Ntokozo Ndlovu
Vuma Communications
Tel: +27 (0) 11 510 0080
Mobile: + 27 82 501 3811
Email: ntokozo@vumacom.co.za
Steve Higgins
FNB Corporate Communications
Tel: + 27 (0) 11 371 7854
Email: shiggins@fnb.co.za
Sorting SA’s mobile payments market

Leigh-Ann Francis
South Africa must consider different mobile payment service categories to address the unbanked sector, says Pocit.
The most prevalent category of mobile payment services in SA is premium airtime payments. While this category presents a convenient way for users to make small payments, the costs involved are excessive, with business only receiving half the amount of what the consumer pays for the product.
This is according to David Reynders, MD of Pocit, who will speak on this topic at the ITWeb Mobile Payments event. The event takes place on 3 and 4 November at The Forum in Bryanston.
Discussing the various mobile payment categories and characteristics, Reynders identifies the first main category as person-to-person services. “This category is characterised by two main services; the first is remittance, which includes sending money to a friend or family member. This usually means the receiving person needs to be able to cash out.”
The second characteristic of the person-to-person category includes the payment of an item or service. “This means the receiving person would want the money paid directly into their bank account,” states Reynders.
Person-to-business is the second main mobile payment category, he explains. Bill presentment and payment, point of sale, and premium airtime-based payments are characteristic services of this category.
“Bill presentment and payment is best done by business initiating the transaction by ‘requesting payment’ from the user. This allows the user to simply authorise the payment, eliminating the problems associated with getting the amount or the reference wrong,” offers Reynders.
The point of sale service includes retail services. “This, however, is the toughest mobile payment service to implement, as the existing services, such as cash and cards, are already convenient,” he explains.
In terms of which category SA should be working towards, Reynders offers a two-fold view: “Bill payments will eliminate the hassle that so many people face, with taxis, queues and so forth.
“South Africa should also work towards person-to-person remittance services. This will allow money to flow freely and at a lower cost across the country which will represent the first step for many to becoming banked,” he concludes.
ITWeb’s Mobile Payments conference
More information about the ITWeb Mobile Payments conference which takes place on 3 & 4 November 2009 at The Forum in Bryanston is available online here:http://ww2.itweb.co.za/events/mobilepayments/2009/





